People Manager

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The London Office

Based in the heart of Soho, BBH London is a vibrant hub of creativity, where the Black Sheep was first born. Today we are home to over 400 BBHers across our different specialisms, all connected by one culture.

There is no "one size fits all" at BBH. We believe in the power of difference to make a difference. If you surprise people, then they’ll sit up. If you speak a different language to everyone else, then they’ll listen. If you craft your message with love and originality, then that message will land harder. If you give people something useful that makes their lives a little bit better, then they’ll thank you. Everything we do is born out of the pursuit of difference. We fill our building with people who are different. We like to work with people who are different.

Our enduring commitment to difference is best embodied by The Black Sheep. It represents our businesses, our culture, and the people who work here.

The Summary

Happy employees are a core pillar of our business model and so this is where our HR and Talent team can work their magic. But BBH is also a creative business in a highly vibrant environment and requires a special type of People Manager. One who understands and is passionate about how a creative business operates and can provide creative and commercial solutions.

Reporting to the People Director, with excellent relationship management and the ability to develop strong commercial partnerships with key people within the agency, these are core components to this role. Equally important is the demonstration of up to date employment law knowledge and creative cutting edge HR and Talent trends and practices.

We’re interested in talking to people who have curated ideas that we wish we’d done. Work that makes us jealous. We like people who are good and nice. Passionate, restless and curious leaders with proven ability to oversee fresh, modern, big ideas that they exploit in interesting, unexpected ways across all channels. We like people who are passionate about craft and can lead with taste and vision, engaging craft to bring ideas to life in a compelling way.

Key Responsibilities

Relationship Management

  • Gains buy in from department heads, senior management and senior members of the agency to People initiatives and acts as a sounding board, advisor and “partner.”
  • Develops and maintains good relationships throughout the agency.
  • Gives honest and clear feedback, advising teams and management and together reaching the best commercial decision.
  • Provides a safe and confidential communication channel for all BBH’ers, establishing the trust and confidence of employees at all levels.
  • Facilitates employees to better manage their careers, department talent, personal development through appropriate consultation and advice.


  • Consistently generates new ideas and initiatives and is proactive in suggesting positive change.
  • Proactively monitors agency performance to ascertain if any HR action is required and looks for ways to improve the People offering to the business.
  • Contributes to the creation and maintenance of the optimum “inspirational” working environment.
  • Designs and delivers People related workshops such as best practice interview training, appraisal training etc.
  • Partners the line managers to scope out and deliver innovative learning and development opportunities that deliver against the agency agenda.

Commercial Acumen

  • Provides creative, bespoke solutions to employee relation challenges.
  • Possesses a solid commercial understanding of the business, able to advise internal stakeholders appropriately.
  • Understands people as both an asset and a resource and establishes consistent people development practices throughout the agency.
  • Effectively contributes to the management of change and growth from the “people perspective.”

Intellectual Property

  • Contributes to discussions and negotiations surrounding employee contracts, terms and conditions, salaries, benefits and is responsible for ensuring a consistent approach is adopted throughout the agency.
  • Strives to learn new skills, proactively educates and updates the People team and management on employment law, HR market trends and thinking and ensures the agency is properly informed and equipped to deal with change initiatives.
  • Liaises with external lawyers as and when appropriate.

Skills / Experience Required


  • A passion for working as a HR professional within a creative environment.
  • Resilience to keep going under time pressures.
  • “Sweats the small stuff” as well as caring about the bigger picture.
  • Demonstrates a strong bias to action and strives for excellence.
  • A team player and with a keen interest in motivating and inspiring the People team.


  • Excellent communicator, comfortable dealing with employees at all levels and able to work as a partner with Department Heads and senior management.
  • Excellent time management skills, with the ability to handle the day to day workload as well as specific projects. Brings all projects in on time, within budget to the highest standard, without being chased.
  • Proven Employee Relations experience, in particular restructures and TUPE.
  • Demonstrates commercial acumen.
  • Proven ability to generate creative ideas.
  • Ability to design and deliver in-house training workshops, for example best practice appraisals, interviewing.
  • Strategically and commercially focused but also practically minded: able to roll sleeves up and get stuck in.
  • Effectively manages the Agency’s administration systems.
  • Deals with confidential information with tact and diplomacy.

Knowledge and Experience

  • Proven experience working as a HR generalist within the creative industry, digital agency experience would be advantageous.
  • Track record of driving and managing successful People initiatives and projects.
  • Has credibility with senior management and senior people.
  • Proven experience of operating in a dynamic, fast-paced, creative environment where change is constant and creativity in relation to process is key.
  • Experience of managing TUPE processes, restructures and mergers and acquisitions would be an advantage but not essential.


  • CIPD qualified preferable



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BBH Global

60 Kingly Street
London W1B 5DS
United Kingdom

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Tim Harvey

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+ 1 (747) 275-6221

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+44 7931 553 577